Words on Water #77: Adam Davis on Public Opinion Water Services

“Adam Davis is Senior Counsel at DHM Research. In this episode Adam discusses results of a national opinion survey conducted with Blue Drop that found one-third of people do not know the source of their drinking water and two-thirds do not know the destination of their wastewater after it is cleaned. He also shares that 50 percent aren’t familiar with the quality of their drinking water and three-quarters don’t know about water infrastructure projects in their community. Adam explains how a lack of public awareness can lead to other types of infrastructure and services being prioritized for investment before water. He says it is important for utilities to poll locally, engage customers, use focus groups, and partner with other organizations as a way to build relationships.”

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